Terms of Service

1. Introduction

Welcome to PicGo! These Terms of Service (“Terms”) govern your use of the PicGo application (the “App”) and the PicGo Cloud Services (the “Service”), specifically the Configuration Synchronization service.

By downloading, accessing, or using PicGo, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our App or Service.

2. Description of Services

PicGo provides two distinct types of services:

1. The PicGo App (Client Tool): A productivity tool that allows you to upload images to third-party image hosting providers (e.g., AWS S3, GitHub, Aliyun OSS, etc.) configured by you. In this scenario, PicGo acts solely as a transmission tool.
2. PicGo Cloud Services: Currently, this includes:
   • Configuration Synchronization: A service to sync your App settings and configurations across multiple devices.
   • Official Hosting: Storage and delivery of files that you choose to upload to PicGo Cloud, served to you and your audience via their public URLs.

3. Use of Services & User Responsibility

You agree to use PicGo only for lawful purposes and in accordance with these Terms.

• Lawful Use: You represent and warrant that you have the legal capacity to enter into these Terms. You are responsible for ensuring that your use of PicGo complies with all applicable laws and regulations in your jurisdiction.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and are fully responsible for all activities that occur under your account.
• Prohibited Conduct: You agree not to use PicGo to upload, post, or transmit any content that:
  • Is illegal, infringing, or fraudulent.
  • Contains viruses, malware, or any other harmful code.
  • Interferes with or disrupts the integrity or performance of the Service.
• Public Nature of Hosted Content: Files you upload to PicGo Cloud are unlisted, not private. Each file is served from a public URL built around a random, unguessable identifier — it does not reveal your user ID, and there is no public directory to browse — but anyone who has the link can access the file directly, without authentication. This is by design, so that you can embed files in blogs, documents, and other public places. You should therefore treat any shared link as public: do not share links to content you want to keep private, and do not upload confidential or sensitive content that would cause harm if the link were exposed. You are solely responsible for the content you choose to host and share.
• Enforcement: We reserve the right, at our sole discretion, to remove or disable access to any content, and to suspend or terminate any account, that we believe violates these Terms or applicable law. Where practical we will provide notice, but we may act without prior notice when we deem it necessary (for example, to comply with the law or to protect the Service or other users).

3.1 Unauthorized Access & API Abuse

The PicGo Configuration Synchronization Service is intended solely for use by the official PicGo application.

• Exclusive Use: You agree NOT to access, or attempt to access, the Service by any means other than through the interface provided by the official PicGo App.
• Prohibitions: You are strictly prohibited from:
  • Reverse engineering the synchronization API for use in third-party applications, scripts, or bots.
  • Sharing your API tokens with unauthorized third-party services.
  • Abusing the API with excessive requests that degrade service performance for others.
• Consequences: PicGo reserves the right to permanently terminate accounts found to be accessing the Service via unauthorized means or violating this policy, without prior notice.

3.2 Zero Tolerance for CSAM (Child Sexual Abuse Material)

PicGo maintains a strict zero-tolerance policy regarding Child Sexual Abuse Material (CSAM) on PicGo Cloud.

• Automated Detection: PicGo does not directly access the images you host with us. CSAM screening is performed automatically by Cloudflare, our infrastructure provider, at the infrastructure level.
• Mandatory Reporting: Only when Cloudflare’s scan flags CSAM are we required to and will:
  1. Immediately terminate your account without notice or refund.
  2. Preserve the illegal content and your user data as evidence, as required by law.
  3. Report you, the content, and your data (including IP address, email, and payment info) to the National Center for Missing & Exploited Children (NCMEC) and other relevant law enforcement authorities globally.
• No Liability: You acknowledge that PicGo shall have no liability to you for any termination of your account or reporting of your activities arising from a good-faith belief that you have violated this policy.
• Reporting CSAM: If you encounter content hosted on PicGo Cloud that you believe to be CSAM, please report it immediately to [email protected]. Reports sent to this address are treated as urgent.

4. User Content and Data

4.1 Ownership

You retain full ownership and copyright of all content and configuration data you upload or sync via PicGo. PicGo claims no ownership rights over your data.

4.2 Third-Party Hosting (via PicGo App)

When you use the PicGo App to upload images to your own third-party storage providers, PicGo acts strictly as a client interface.

• Scope of Operation: PicGo is designed to perform file-level operations (e.g., uploading files, retrieving URLs) based on your commands. PicGo does not perform administrative operations such as deleting repositories, buckets, or storage instances.
• Data Relationship: We do not access, view, store, or process your images on our servers. Your relationship regarding data storage is strictly between you and your chosen third-party provider.

4.3 PicGo Configuration Sync Service

If you use the Configuration Synchronization service:

• Encryption Modes: PicGo provides two distinct modes for data security:
  1. Server-side Encryption (Default): In this mode, PicGo manages the encryption keys. Your data is encrypted both in transit (via SSL/TLS) and at rest (via AES-256) on our servers. This ensures your data is never stored as plain text while allowing for convenient features like password recovery.
  2. End-to-End Encryption (E2EE): You may choose to encrypt your configuration data using a personal PIN known only to you.
• Important Warning regarding E2EE:
  • If you enable E2EE, your data is encrypted with your PIN before it leaves your device. PicGo servers never see or store your PIN.
  • User Responsibility: You are solely responsible for remembering and safeguarding your PIN.
  • No Recovery: If you forget or lose your PIN, PicGo CANNOT recover your data. It will be permanently inaccessible. PicGo assumes no liability for data loss resulting from a lost or forgotten PIN.
• Limited License: You grant PicGo a limited license to encrypt, store, and transmit your configuration settings solely for the purpose of syncing them to your authorized devices.

5. Third-Party Plugins and Extensions

The PicGo App supports an ecosystem of plugins developed by the open-source community (“Third-Party Plugins”).

• No Affiliation: Unless explicitly marked as “Official,” these plugins are created and maintained by independent third-party developers, not by PicGo.
• Use at Your Own Risk: PicGo does not review, monitor, or endorse Third-Party Plugins. Installing and using these plugins is entirely at your own risk.
• No Liability: You acknowledge that Third-Party Plugins may have access to your data, API keys, or system resources. PicGo is not responsible for any data loss, security breaches, system instability, or other issues caused by the installation or use of Third-Party Plugins.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose information.

7. Subscriptions, Payments, and Cancellations

7.1 Subscription Plans

PicGo offers both free and paid subscription plans (“Premium”).

• Free Tier: Includes basic configuration synchronization with limited version history.
• Premium Tier: Paid subscriptions (Monthly or Yearly) offer enhanced features, such as extended version history and higher storage limits.
• Changes to Fees: We reserve the right to adjust pricing for our service or any components thereof in any manner and at any time. Any price changes will take effect following notice to you.

7.2 Billing and Auto-Renewal

• Payment Processing: Payments are processed by our third-party payment provider. You agree to provide accurate and complete payment information.
• Auto-Renewal: Unless you cancel before the end of the applicable subscription period, your subscription will automatically renew for an additional period of the same duration (i.e., monthly or yearly) at the then-current price.

7.3 Cancellation Policy

You may cancel your subscription at any time through your account settings.

• Effect: Cancellation stops the auto-renewal of your subscription.
• Access: You will continue to have access to Premium features until the end of your current billing period.
• No Immediate Refund: Canceling your subscription does not trigger an automatic refund for the remaining period.

7.4 Refund Policy

All payments are non-refundable and non-transferable, except as expressly provided in these Terms or required by applicable law.

• EU/UK Right of Withdrawal: If you are a consumer in the EU, UK, or Turkey, you have the right to withdraw from this agreement within 14 days of purchase without giving any reason. To exercise this right, you must contact us at [email protected].
• Exceptions: PicGo may, at its sole discretion, consider refund requests on a case-by-case basis (e.g., in the event of persistent technical failures). To request a refund, please contact [email protected] with your order details.
• Refusal: We reserve the right to refuse refunds if we detect abuse of the service, violation of these Terms, or if the request is made outside of the applicable period.

7.5 Data Retention After Cancellation

When your paid subscription expires or is canceled, your account enters a staged retention period during which you may renew at any time to restore full service. The exact length of each stage is described on our Pricing page and Billing documentation; in summary:

• Grace Period (approximately 30 days): The images you have already uploaded remain online and accessible. Active features that require a paid quota are limited to free-tier levels.
• Frozen Period (approximately 60 days): To encourage renewal, public image delivery through PicGo Cloud is suspended (your image URLs return a placeholder marked “Account Frozen”), and active features are disabled. Your data remains fully retained during this time.
• Renew to Restore: Renewing at any point within the retention period fully restores your data and service.
• Permanent Deletion: If you have not renewed by the end of the retention period (a total of approximately 90 days from the end of your subscription), we will permanently delete the images and associated data you store on PicGo Cloud. This action is irreversible. Your account itself is preserved and reverts to the free plan; your configuration sync history is reduced to the most recent few versions.

We will notify you by email of upcoming changes during the retention period. Once deleted, your data cannot be recovered through self-service.

7.6 Inactive Free Accounts

To keep the service sustainable, we may clean up data stored under free accounts that have been inactive for an extended period. Before any such cleanup, we will notify you by email in advance, giving you the opportunity to sign in and keep your account active. Accounts with an active paid subscription are not subject to this policy.

8. Limitation of Liability

To the fullest extent permitted by applicable law, PicGo is provided “AS IS” and “AS AVAILABLE,” without warranty of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or always available; it may be suspended or interrupted for maintenance, updates, technical failures, or reasons beyond our control.

Not a Backup Service: PicGo Cloud is a file hosting and delivery service, not a backup service. You are responsible for keeping your own copies of any files you upload. Do not rely on PicGo Cloud as the sole storage location for content that matters to you.

PicGo shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages.
• Service Interruptions: Any loss or damage resulting from the unavailability, suspension, or interruption of the Service.
• Data Loss due to E2EE: Any loss of data or inability to access data resulting from your failure to remember or secure your PIN in End-to-End Encryption mode.
• Third-Party Infrastructure: PicGo is not responsible for the deletion, suspension, or loss of your third-party storage accounts (e.g., AWS S3 buckets, GitHub repositories) caused by your configuration errors, misuse of keys, or third-party service failures.
• Third-Party Plugins: Any malfunction, data loss, or security breach caused by plugins, extensions, or scripts developed by third parties.

9. Copyright Policy (DMCA)

PicGo respects the intellectual property rights of others and expects its users to do the same. We respond to clear notices of alleged copyright infringement concerning content hosted on PicGo Cloud in accordance with the Digital Millennium Copyright Act (DMCA).

9.1 Reporting Infringement

If you believe that content hosted on PicGo Cloud infringes your copyright, please send a written notice to our designated agent at [email protected]. To be effective, your notice should include:

1. A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
2. Identification of the copyrighted work claimed to have been infringed.
3. Identification of the infringing material, including the specific URL(s) on PicGo Cloud, sufficient for us to locate it.
4. Your contact information, including name, address, telephone number, and email address.
5. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

9.2 Counter-Notification

If you believe your content was removed or disabled by mistake or misidentification, you may submit a counter-notification to [email protected]. Upon receipt of a valid counter-notification, we may restore the removed content unless the original complainant notifies us that they have filed a legal action.

9.3 Repeat Infringers

In accordance with the DMCA and other applicable laws, PicGo will, in appropriate circumstances, terminate the accounts of users who are determined to be repeat infringers.

10. Reporting Violations & Abuse

We rely on our community to help keep PicGo safe and lawful.

• General Abuse: To report content or activity on PicGo Cloud that violates these Terms (e.g., illegal, infringing, or harmful content), please contact [email protected].
• Child Safety (CSAM): To report suspected Child Sexual Abuse Material, please contact [email protected]. As described in Section 3.2, these reports are treated as urgent and subject to our zero-tolerance policy.

11. Changes to Terms

PicGo reserves the right to modify these Terms at any time. We will notify you of any significant changes by posting the new Terms on this page or through the App. Your continued use of PicGo after such changes constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, or if you need to reach a specific team, please use the appropriate channel below:

• General inquiries & support: [email protected]
• Abuse & copyright (DMCA) reports: [email protected]
• Child Sexual Abuse Material (CSAM) reports: [email protected]